The Chicago Social Media Manager’s Meetup and the WunderLand Group bring you this free presentation:
When: Wednesday, February 26th, 2013 – 6:00pm – 8:00pm
Summary:
We all know social media has transformed the business world, but one of the most changed aspects is customer service and care. Social has forever changed the way brands and people communicate and, now more than ever, customers want to be heard, acknowledged and taken care of at the drop of a hat. Is your brand prepared or properly equipped to accommodate the demand? At this meet up, Andrew Caravella, VP of Marketing at Sprout Social, will talk about some of the latest data and trends in social engagement and customer care, share ways to improve your strategy and brand responsiveness and encourage you to share best practices and ideas with the group.
Bio:
Andrew Caravella is Vice President of Marketing at Sprout Social, a leading social media management and engagement platform for business. He leads a rock star team that creates and delivers relevant, engaging content and conversations through multiple forms of media and technology. Previously, Andrew was director of marketing at Performics (Publicis Groupe), a product marketing manager at DoubleClick and he began his career in public relations at Weber Shandwick. A graduate of Northwestern University and the University of Wisconsin-Madison, he is member of the Social Media Week Chicago advisory board and a frequent industry contributor and speaker. Follow him @andrewcaravella.
*There will be an opportunity for networking before and after the presentation. You may arrive anytime after 5:30. The presentation will start at 6:15pm.
*Don’t forget to follow us on Twitter, @CSMMmeetup and use #CSMM for tweets during the event.